About these terms
These terms govern your use of this website and, unless a separate signed agreement says otherwise, your use of VaultRazer software, the VaultRazer Console and related services (together, the “Services”). They are an agreement between you and [VaultRazer legal entity name] (“VaultRazer”, “we”, “us”), [Registered office address].
If you accept these terms for an organization, you confirm that you are authorized to bind it, and “you” means that organization. If you have signed a master agreement, order form or license agreement with us, that document takes priority where it conflicts with these terms.
Licenses and orders
Subject to these terms and payment of the applicable fees, we grant you a non-exclusive, non-transferable license to use the Services for your internal business purposes, or, for authorized ITAD and MSP partners, to provide erasure services to your clients, during the term and up to the quantities in your order.
- Erasure licenses are drawn from a shared pool. A license is used when an asset is successfully erased and verified. Re-erasing the same asset within 30 days is free.
- Failed erasures do not use a license. The drive is flagged for physical destruction and the failure is logged.
- Prepaid Starter Packs are valid for 24 months from purchase. Annual plans renew with any unused balance carried over for one term.
- Trials are time-limited, provided as-is and for evaluation only.
Fees, payment terms, taxes and plan details are set out in your order or invoice. See Pricing for an overview.
Your responsibilities
Data erasure is permanent. You are responsible for:
- making sure you have the right to erase each device and the data on it, and that any data you need has been backed up first;
- choosing the erasure method and standard that meet your own legal, regulatory and contractual obligations;
- reviewing erasure reports and certificates, and sending any drive that fails erasure or verification for physical destruction;
- keeping your account credentials secure and controlling who has access to your Console;
- the accuracy of the asset, site and operator details you enter.
We are not liable for data that is erased through use of the Services as directed by you or your users.
Acceptable use
You must not, and must not allow anyone else to:
- use the Services to destroy evidence, obstruct an investigation or legal hold, or erase devices you are not authorized to erase;
- copy, modify, reverse engineer or decompile the software, except where the law expressly allows it;
- share, resell or sublicense the Services or license keys, except as an authorized partner under a partner agreement;
- work around license limits, forge or alter erasure certificates, or misrepresent erasure results;
- probe, scan or test the security of our systems except under our vulnerability disclosure policy;
- use the Services in breach of any law, including export control and sanctions laws.
Intellectual property
We and our licensors own the Services, this website and all related intellectual property. These terms do not transfer any ownership to you. VaultRazer and the VaultRazer logo are our trademarks.
You own your data, including the erasure records and certificates the Services generate for you. You grant us the rights we need to host and process that data in order to provide and support the Services. If you send us feedback, we may use it without obligation to you.
Privacy and data protection
Our Privacy policy explains how we handle personal data. Where we process personal data for you in the Console, our data processing terms apply and are available on request.
Warranties and disclaimers
We will provide the Services with reasonable skill and care, and the software will perform substantially as described in its documentation.
Erasure results depend on the condition and firmware of the hardware being erased. Some drives cannot be erased because they are damaged, failing or locked. In those cases the Services are designed to report the failure and not issue a successful erasure certificate.
Except as stated in these terms or a signed agreement, and to the extent the law allows, the Services and this website are provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Website content is general information, not legal or compliance advice.
Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data, even if advised of the possibility.
Our total liability arising from these terms or the Services in any 12-month period is limited to the fees you paid us for the Services in that period.
Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.
Suspension and termination
Either party may terminate for a material breach that is not cured within 30 days of written notice. We may suspend access immediately if your use threatens the security or integrity of the Services or breaks the law. When the agreement ends, your licenses end. You can export your certificates and reports for 30 days afterwards, after which we may delete them from the VaultRazer cloud.
Governing law
These terms are governed by [governing law, e.g. the laws of India]. The [courts with exclusive jurisdiction, e.g. the courts of Bengaluru] have exclusive jurisdiction over any dispute, unless a signed agreement between us says otherwise.
Changes to these terms
We may update these terms from time to time. We will post the new version here with a new “last updated” date and give customers reasonable notice of material changes. Changes do not apply retroactively and do not override signed agreements.
Contact us
Questions about these terms: legal@vaultrazer.com.